Languages › English as a Second Language Business English Quiz Do you understand how to use English in business situations? Share Flipboard Email Speaking about Writing. HeroImages / Getty Images English as a Second Language Grammar Pronunciation & Conversation Vocabulary Writing Skills Reading Comprehension Business English Resources for Teachers By Kenneth Beare Kenneth Beare English as a Second Language (ESL) Expert TESOL Diploma, Trinity College London M.A., Music Performance, Cologne University of Music B.A., Vocal Performance, Eastman School of Music Kenneth Beare is an English as a Second Language (ESL) teacher and course developer with over three decades of teaching experience. Learn about our Editorial Process Updated on March 17, 2017 1. Use this type of English when speaking to a friend: Formal Informal Polite Correct Wrong Informal English is used with friends and colleagues. Formal English is used in important business letters and situations. 2. 'This is Ken' is used when: Answering the telephone Introducing yourself in person Asking who is on the line Correct Wrong Use "This is NAME" when answering the telephone, but not in person. 3. 'Employment History' means: Which schools you have attended. Which diplomas and certificates you have. Where you have worked. Correct Wrong Employment history refers to the companies you have worked for in the past and is used on resumes. 4. Which phrase is correct? He's worked at that company for fifteen years. He's working at that company for fifteen years. He works at that company for fifteen years. Correct Wrong Use the present perfect to express actions that begin in the past and continue into the present. 5. Which question asks for advice? What would you like to know? What should I do with my plastic bottles? I'm afraid I don't know where the entrance is. Correct Wrong Use the modal 'should' to ask for and give advice. 6. Which form gives instructions? Open your book and turn to page twenty-five. You open your book and turn to page twenty-five. Do you open your book and turn to page twenty-five. Correct Wrong The imperative form is used when giving instructions and is considered polite. However, be careful not to use this form too often as it can seen to be too aggressive in English. 7. Which signature is the most formal? Regards, Yours faithfully, Best wishes, Correct Wrong 'Yours faithfully' is used when you do not know the person you are writing to, or when you want to be extremely formal. 'Regards' is more common in emails and day to day business. 8. Which is good advice when writing a memorandum? Use a polite style for your colleagues. You can contract verbs, but do not be too informal. Provide a detailed employment history. Use a formal register and sign: Your's faithfully, Correct Wrong Memos or memorandum are used inside a company and should be professional, but relaxed in tone. 9. Which phase should a man making a presentation use? Please feel free to interrupt me with questions. Don't disturb me while I'm presenting these statistics. No, you're wrong. We need more staff. Correct Wrong Invite the audience to participate in a presentation by facilitating questions. 10. Which phrase refers to a future meeting? I look forward to seeing you in March. As you know, the meeting we attended concerned ... I'd like to apply for the position of clerk. Correct Wrong Use the phrasal verb 'look forward to' to refer to an event in the future that you anticipate. 11. To Whom it May Concern: Is an opening from an e-mail Is an opening from an inquiry Is an opening from a letter to a colleague Correct Wrong Inquiries are generally written to a company and not to a specific individual. In this case use 'To whom it may concern:" 12. Which phrase refers to problems with someone outside the office? Staff can resolve simple complaints. Requests can be made before or after your sick leave. Holiday requests can now be filed with your department director. Correct Wrong The phrase "Staff can resolve simple complaints" instructs clients or customers where to turn to in the case of problems. 13. The personnel office deals with: Clients Management Staff Correct Wrong The personnel department, also known as human resources, takes care of staff. 14. Which type of product is intangible? Services Production Manufacturing Correct Wrong Services refer to tasks that you pay for rather than a product. These include cleaning services, consulting, doctors, etc. 15. Which document is intended to provide clients with information about an organization? Memo Inquiry Catalogue Correct Wrong A catalogue or catalog is used to provide information about products and services that a company provides. 16. 'Sick leave' refers to: Time off work because of illness. Time off work because of holidays. Time off work because of family problems. 17. 'I would be grateful if you could ... ' means: Thank you for ... I'd appreciate your ... I'd like to invite you to ... Correct Wrong Use "I would be grateful" when making a request to show appreciation. 18. 'Please find attached' might be found in: A letter An inquiry An email Correct Wrong Attached is used with emails whereas "enclosed" is used with letters sent through the mail. 19. Which series is correct when making a presentation? Firstly, secondly, after that, finally First, second, nextly, finally Begin with, next, end with Correct Wrong Numbers can end with 'ly' when ordering during a presentation or in a written report. 20. What should 'skills' include on your resume? Your education Your employment history Other capabilities that are important for the job Correct Wrong Skills refers to the abilities you possess that are applicable for a job. Business English Quiz You got: % Correct. Business Savvy! Strong Opinions. Rubberball / Getty Images You understand business well! Go out there and become the next big business mogul. Get out there and do business and succeed! Share Your Results Share Flipboard Email Business English Quiz You got: % Correct. Business Climber Money. Adam Gault / Getty Images You're learning how to do business in English. You'll need to study some more of the specifics of doing business in English. Follow the links below to get started. Share Your Results Share Flipboard Email Business English Quiz You got: % Correct. Business Learner Stock photo of woman doing homework. Getty Images You've still got a lot to learn about doing business in English. Don't worry, with hard word you'll soon be doing business around the world in English. Share Your Results Share Flipboard Email