Languages › English as a Second Language How to Write a Claim Letter for a Business Share Flipboard Email Print Sam Edwards/Caiaimage/Getty Images English as a Second Language Business English Pronunciation & Conversation Vocabulary Writing Skills Reading Comprehension Grammar Resources for Teachers By Kenneth Beare English as a Second Language (ESL) Expert TESOL Diploma, Trinity College London M.A., Music Performance, Cologne University of Music B.A., Vocal Performance, Eastman School of Music Kenneth Beare is an English as a Second Language (ESL) teacher and course developer with over three decades of teaching experience. our editorial process Kenneth Beare Updated February 02, 2018 Claim letters are used to make claims due to unsatisfactory work or products by companies that have contracted another party to complete work. For example, if a company outsources production of a part required for a final product and is unsatisfied with the contractor's work, that company will write a claim letter to demand superior products. As such, claim letters have a very formal and serious tone. Use the suggested phrases and model letter below to model claim letters for use in your own business activities. The following letters make claims against unsatisfactory work. You can find different types of business letters and the guide to further refine your business English letter writing skills. Useful Key Phrases As someone who has worked with ...we were very disappointed to find/see/have discovered ...As our written agreement stipulated, we expected ...I think you will agree that a communication problem exists.We would like you to ... or provide us with a refund. Example Letter Drivers Co.3489 Greene Ave.Olympia, WA 98502August 17, 2001 Richard Brown, PresidentDocument MakersSalem, MA 34588 Dear Mr. Brown: As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign. As our written agreement stipulated, we expected full-color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists. We would like you to send out a photographer to provide us with the promised color coverage or provide us with a refund. Yours truly, (signature here) Thomas R. Smith,Director TRS/lj For further types of business letters, use this guide to different types of business letters to refine your skills for specific business purposes such as making inquiries, adjusting claims, writing cover letters, and more.