Languages › English as a Second Language English Listening Quiz - Talking to a Customer Share Flipboard Email Print UpperCut Images/Getty Images Languages Pronunciation & Conversation Vocabulary Writing Skills Reading Comprehension Grammar Business English Resources for Teachers By Kenneth Beare Kenneth Beare English as a Second Language (ESL) Expert TESOL Diploma, Trinity College London M.A., Music Performance, Cologne University of Music B.A., Vocal Performance, Eastman School of Music Kenneth Beare is an English as a Second Language (ESL) teacher and course developer with over three decades of teaching experience. Learn about our Editorial Process Updated on March 17, 2017 You will hear a customer asking for help in a shop. Write down the answers to the questions concerning what she wants. Click on the "listen here" link. Once you have listened twice, return to this page and take the listening quiz. Write or type the answers. After you have finished, find the answer key at the bottom of the page to see if you have answered the questions correctly. Listen here. What did the woman receive as a gift?What kind of gift was it?Why does she not want it?Why can't she get her money back?What can she do with it?What would she like?What kid of handbag would she like?What kind of handbag was she looking for?Where is the handbag that she likes?What is the problem with the handbag she likes?What can she have instead of a refund?Who would she like to speak to?What does the man think the manager will say?Where has the manager been? Answer Key: A briefcaseA birthday giftShe doesn't like it and she already has one.She doesn't have a receipt.She can exchange the briefcase.A handbagSomething black, smallish, and not too expensiveSomething more classicalIn the windowIt costs less than the briefcaseA credit noteThe ManagerHe will say the same thing.At lunch Cite this Article Format mla apa chicago Your Citation Beare, Kenneth. "English Listening Quiz - Talking to a Customer." ThoughtCo, Aug. 26, 2020, thoughtco.com/customer-request-listening-quiz-4094740. Beare, Kenneth. (2020, August 26). English Listening Quiz - Talking to a Customer. Retrieved from https://www.thoughtco.com/customer-request-listening-quiz-4094740 Beare, Kenneth. "English Listening Quiz - Talking to a Customer." ThoughtCo. https://www.thoughtco.com/customer-request-listening-quiz-4094740 (accessed June 2, 2023). copy citation