English Listening Quiz - Talking to a Customer

You will hear a customer asking for help in a shop. Write down the answers to the questions concerning what she wants. Click on the "listen here" link. Once you have listened twice, return to this page and take the listening quiz. Write or type the answers. After you have finished, find the answer key at the bottom of the page to see if you have answered the questions correctly.

Listen here. 

1. What did the woman receive as a gift?
2. What kind of gift was it?
3. Why does she not want it?
4. Why can't she get her money back?
5. What can she do with it?
6. What would she like?
7. What kid of handbag would she like?
8. What kind of handbag was she looking for?
9. Where is the handbag that she likes?
10. What is the problem with the handbag she likes?
11. What can she have instead of a refund?
12. Who would she like to speak to?
13. What does the man think the manager will say?
14. Where has the manager been?

Answer Key: 

1. A briefcase
2. A birthday gift
3. She doesn't like it and she already has one.
4. She doesn't have a receipt.
5. She can exchange the briefcase.
6. A handbag
7. Something black, smallish, and not too expensive
8. Something more classical
9. In the window
10. It costs less than the briefcase
11. A credit note
12. The Manager
13. He will say the same thing.
14. At lunch