How to File Loud TV Commercial Complaints

Annoyed because of noise
Annoyed because of noise. Robert Recker/Getty Images

If you, like many if not most people, had visions of the government really cracking down on TV stations and cable companies that broadcast annoyingly loud commercials after enactment of the CALM Act, you had a wrong vision. The fact is that the FCC has placed most of the burden for enforcement of the law squarely on TV viewers.

The much-desired TV commercial volume control law - the Commercial Advertisement Loudness Mitigation (CALM) Act - is now in effect, but you can bet your eardrums there will be violations. Here's when and how to report CALM Act violations.

Taking full effect on December 13, 2012, the CALM Act requires TV stations, cable operators, satellite TV operators, and other pay-TV providers to limit a commercial's average volume to that of the programming that it accompanies.

It May Not be a Violation

The CALM Act is enforced by the Federal Communications Commission (FCC) and the FCC does provide a simple way to report violations. However, the FCC also advises that not all "loud" commercials are violations.

According to the FCC), while the overall or average volume of the commercial should be no louder than the regular programming, it may still have "louder" and "quieter" moments. As a result, says the FCC, some commercials may sound "too loud" to some viewers, but still comply with the law.

Basically, if all or most of the commercial sounds louder to you that the regular program, report it.

Broadcasters who fail to comply with the CALM Act regulations face significant financial penalties imposed by the FCC.

How to Report a CALM Act Violation

The easiest way to file a loud commercial complaint is by using the FCC's online complaint form at To use the form, click on the Complaint Type button "Broadcast (TV and Radio), Cable, and Satellite Issues," and then click on the Category button "Loud Commercials." This will take you to the "Form 2000G - Loud Commercial Complaint" form. Fill out the form and click on "Complete the form" to submit your complaint to the FCC.

The "Loud Commercial Complaint" form asks for information, including the date and time you saw the commercial, the name of the program you were watching and which TV station or pay-TV provider transmitted the commercial. It's a lot of information, but it is necessary to help the FCC correctly identify the offending commercial from among the tens-of-thousands of commercials aired every day.

Complaints can also be filed by fax to 1-866-418-0232 or by filling out a 2000G - Loud Commercial Complaint form (.pdf) and mailing it to:

  • The Federal Communications Commission
    Consumer and Governmental Affairs Bureau
    Consumer Inquiries and Complaints Division
    445 12th Street, SW, Washington, DC 20554

If you need assistance in filing your complaint, you may contact the FCC's Consumer Call Center by calling 1-888-CALL-FCC (1-888-225-5322) (voice) or 1-888-TELL-FCC (1-888-835-5322) (TTY).

Is the CALM Act Being Enforced?

In 2020, the CALM Act’s author, U.S. Representative Anna Eshoo, who called the law the most popular piece of legislation she had ever introduced in Congress, asked the FCC for an update on the law’s enforcement.

On a practical level, she found, the CALM Act is simply not being enforced.

The FCC does not actively audit television stations—or streaming services—for volume levels of commercials. Instead, the agency will investigate only if a pattern or trend emerges based on consumer-submitted complaints. From 2012 to 2019, consumers submitted 47,909 complaints to the FCC about loud commercials. In a 2020 inquiry letter from Rep. Eshoo, then-FCC Commissioner Ajit Pai stated that in 2013, the FCC’s Enforcement Bureau sent only two letters of inquiry to two separate companies addressing potential violations of the CALM Act and associated regulations. “Since the 2013 letters of inquiry, the Enforcement Bureau analyses have not uncovered any pattern or trend of complaints supporting further inquiry,” stated Pai.

In summary, as many TV viewers have suspected, in the decade since the enactment of the CALM Act, the FCC’s enforcement on overly loud commercials has amounted to two letters— and no enforcement actions. 

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Longley, Robert. "How to File Loud TV Commercial Complaints." ThoughtCo, Jun. 3, 2021, Longley, Robert. (2021, June 3). How to File Loud TV Commercial Complaints. Retrieved from Longley, Robert. "How to File Loud TV Commercial Complaints." ThoughtCo. (accessed March 22, 2023).