Humanities › Issues Changing Your Canadian Postal Address Online Share Flipboard Email Print Google Images Issues Canadian Government The U. S. Government U.S. Foreign Policy U.S. Liberal Politics U.S. Conservative Politics Women's Issues Civil Liberties The Middle East Terrorism Race Relations Immigration Crime & Punishment Animal Rights View More By Susan Munroe Canadian Culture Expert B.A., Political Science, Carleton University Susan Munroe is a public affairs and communications professional based in Canada. our editorial process Susan Munroe Updated May 23, 2019 When you move, you can change your mailing address online and redirect your mail using the mail forwarding tool from Canada Post. The process is simple, and the fee is the same as you pay when you go to a postal outlet to fill in a form. The cost of mail forwarding varies depending on where you move, and different costs apply to individuals and businesses. You can make a permanent address change, which will forward your mail for up to 12 months, or a temporary address change if you're going on an extended vacation or wintering down south. The tool also allows you to select whether to have businesses informed of the address change. When to File Your Mail Forwarding Request For residential moves, you must submit your request at least five days before you move. For business moves, you must submit your request at least 10 days before you move. Canada Post recommends filing your request up to 30 days before either type of move. Restrictions on Using the Change of Address Online Service The online service for change of address is not available in some instances. For example, mail addressed to customers who receive mail through a shared postal address cannot be forwarded. This includes individuals receiving mail through an institution such as a business, hotel, motel, rooming house, nursing home, hospital or school; businesses with a common postal address; and mail received through privately administered mailboxes. In cases of dissolved partnerships, divorce, and similar situations, if there is a dispute over who should receive the mail, Canada Post requires a joint written agreement signed by both parties. If restrictions apply to your situation, you can still go to your local postal outlet and fill in a form to redirect your mail the usual way. You can also find more information in the Canada Post mail forwarding service manual. How to Edit or Extend an Address Change Canada Post lets you easily make changes or updates to your request online. Getting Additional Help If you need help or have questions about the change of address online service, fill in the Canada Post customer service inquiry form. General inquiries about the Mail Forwarding service should be directed to customer service at canadapost.ca/support or by phone at 800-267-1177.