How to Use a My Service Canada Account

The My Service Canada Account (MSCA) is available from Service Canada, the federal department charged with delivering a wide variety of government services. The account provides secure online access to view and update your personal information on Employment Insurance (EI), the Canada Pension Plan (CPP), and Old Age Security (OAS).

Before you can register for a My Service Canada Account, you need an access code—either an EI access code if you are applying for EI benefits or a Personal Access Code, which you must request.

The four-digit EI Access Code is printed in the shaded area on the benefit statement mailed to you after you apply for Employment Insurance.

To request a seven-digit Personal Access Code (PAC), read the information on the Request a Personal Access Code page. Read and print the Privacy Notice Statement for your records. Select continue, provide the following information, and submit your:

• Social Insurance Number
• First name
• Last name
• Date of birth
• Mother's maiden name
• Postal code and address information

It will take five to 10 days to receive your PAC by mail. Once you have an access code, you can register for a My Service Canada Account online.

At the MSCA website, you can choose between logging in with CGKey using a Government of Canada User ID and password or using credentials you may already have with a Sign-In Partner, such as those you use for online banking. When you use a Sign-In Partner, Service Canada will not share personal information with the partner about the government services you access and the partner will not provide personal information it holds to Service Canada during the login process. Service Canada will not know which partner you are using. If you are a first-time user, follow the registration instructions to complete the sign-up process before logging in.

GCKey Registration

First, read and accept the terms and conditions. Be prepared to:

• Create a User ID
• Create recovery questions, answers, and hints
• Create and confirm a password

Sign-In Partner Registration

• Read and agree to the terms and conditions
• Select a Sign-In Partner

Once you are logged in, you can use the My Service Canada Account tool to view your electronic Records of Employment (ROEs) and information on your EI claim, including your weekly benefit rate, the start and end date of your claim, the start and end of your waiting period, your allowable earnings, the number of weeks you will be entitled to receive EI benefits, the number of weeks of EI benefits you have already received, payment dates, and details about payment deductions. This account tool also allows you to:

• View information on past EI claims
• Submit an Absence From Canada form
• Submit a Course or Training form
• Print your T4E tax slip for EI benefits to use when filing your income tax return
• Start or stop the mailing of your T4E tax slips
• Register to pay EI premiums on your self-employment income
• Change your address or telephone information
• Sign up for direct deposit or change your banking information

The My Service Account allows you to view information about your Canada Pension Plan (CPP) benefits and view and print your CPP Statement of Contributions. You can also use this tool to:

• Get an estimate of your CPP retirement benefits
• Print your T4A(P) tax slip for CPP benefits to use when you file your income taxes
• Start or stop the mailing of your T4A(P) tax slips
• Change your address or telephone information (some exceptions apply)
• Sign up for direct deposit or change your banking information

Information on Old Age Security (OAS) benefits is also available in the My Service Account. The details of your benefits—including payment dates and monthly amounts—is found here. The tool also allows you to:

• Print your T4A (OAS) tax slip for OAS income for your income tax return
• Change your address or telephone information (some exceptions apply)
• Sign up for direct deposit or change your banking information

If you have difficulty using the My Service Canada Account tool, visit the nearest Service Canada Office. Experienced government personnel will be available to answer questions and provide assistance.