Humanities › Issues How to Use a My Service Canada Account Access Employment Insurance, Pension Plan, and Old Age Security Online Share Flipboard Email Print Alistair Berg / Digital Vision / Getty Images Issues Canadian Government The U. S. Government U.S. Foreign Policy U.S. Liberal Politics U.S. Conservative Politics Women's Issues Civil Liberties The Middle East Terrorism Race Relations Immigration Crime & Punishment Animal Rights View More Table of Contents Expand Get an Access Code Register and Log In Employment Insurance Canada Pension Plan Old Age Security Questions and Assistance By Susan Munroe Canadian Culture Expert B.A., Political Science, Carleton University Susan Munroe is a public affairs and communications professional based in Canada. our editorial process Susan Munroe Updated January 09, 2020 The My Service Canada Account (MSCA) is available from Service Canada, the federal department charged with delivering a wide variety of government services. The account provides secure online access to view and update your personal information on Employment Insurance (EI), the Canada Pension Plan (CPP), and Old Age Security (OAS). Get an Access Code Before you can register for a My Service Canada Account, you need an access code—either an EI access code if you are applying for EI benefits or a Personal Access Code, which you must request. The four-digit EI Access Code is printed in the shaded area on the benefit statement mailed to you after you apply for Employment Insurance. To request a seven-digit Personal Access Code (PAC), read the information on the Request a Personal Access Code page. Read and print the Privacy Notice Statement for your records. Select "Continue," provide the following information, and submit your: Social Insurance NumberFirst nameLast nameDate of birthMother's maiden namePostal code and address information It will take five to 10 days to receive your PAC by mail. Once you have an access code, you can register for a My Service Canada Account online. Register and Log In At the MSCA website, you can choose between logging in with CGKey using a Government of Canada User ID and password or using credentials you may already have with a Sign-In Partner, such as those you use for online banking. When you use a Sign-In Partner, Service Canada will not share personal information with the partner about the government services you access and the partner will not provide personal information it holds to Service Canada during the login process. Service Canada will not know which partner you are using. If you are a first-time user, follow the registration instructions to complete the sign-up process before logging in. GCKey Registration First, read and accept the terms and conditions. Be prepared to: Create a User IDCreate recovery questions, answers, and hintsCreate and confirm a password Sign-In Partner Registration Read and agree to the terms and conditionsSelect a Sign-In Partner Employment Insurance Once you are logged in, you can use the My Service Canada Account tool to view your electronic Records of Employment (ROEs) and information on your EI claim, including View your application statusSign up for email notificationsYour weekly benefit rateThe start and end date of your claimThe start and end of your waiting periodYour allowable earningsThe number of weeks you will be entitled to receive EI benefitsThe number of weeks of EI benefits you have already receivedPayment datesDetails about payment deductionsView Records of Employment employers have submittedRegister for EI benefits if you are self-employed or cancel your current agreementView information on past EI claimsSubmit an Absence From Canada formSubmit a Course or Training formPrint your T4E tax slip for EI benefits to use when filing your income tax returnStart or stop the mailing of your T4E tax slipsRegister to pay EI premiums on your self-employment incomeChange your address or telephone informationSign up for direct deposit or change your banking information Canada Pension Plan The My Service Account allows you to view information about your Canada Pension Plan benefits and view and print your CPP Statement of Contributions. You can also use this tool to: Get an estimate of your CPP retirement benefitsPrint your T4A(P) tax slip for CPP benefits to use when you file your income taxesStart or stop the mailing of your T4A(P) tax slipsChange your address or telephone information (some exceptions apply)Sign up for direct deposit or change your banking informationApply for CPP onlineView your CPP application status and payment informationStart, change or stop federal voluntary tax deductions from CPPGive consent for someone to communicate with CPP on your behalf Old Age Security Information on Old Age Security benefits is also available in the My Service Account. The details of your benefits—including payment dates and monthly amounts—are found here. The tool also allows you to: Print your T4A (OAS) tax slip for OAS income for your income tax returnChange your address or telephone information (some exceptions apply)Sign up for direct deposit or change your banking informationApply for OAS onlineView your OAS application status and payment informationDelay receiving your OAS pensionStart, change or stop federal voluntary tax deductions from OASGive consent for someone to communicate with OAS on your behalf Questions and Assistance If you have difficulty using the My Service Canada Account tool, visit the nearest Service Canada Office. Experienced government personnel will be available to answer questions and provide assistance.