Using a My Service Canada Account

The My Service Canada Account (MSCA) is available from Service Canada, the federal government department charged with delivering a wide variety of government services. The My Service Canada Account provides secure online access to view and update your personal information on:

• Employment Insurance (EI)
• Canada Pension Plan (CPP)
• Old Age Security (OAS)

You can use the My Service Canada Account tool to:

• View your electronic Records of Employment (ROEs).
• View information on your EI claim, including your weekly benefit rate, the start and end date of your claim, the start and end of your waiting period, your allowable earnings, the number of weeks you will be entitled to receive EI benefits, the number of weeks of EI benefits you have already received, payment dates, and details about payment deductions.
• View information on past EI claims.
• Submit an Absence From Canada form.
• Submit a Course or Training form.
• Print your T4E tax slip for EI benefits to use when filing your income tax return.
• Start or stop the mailing of your T4E tax slips.
• Register to pay EI premiums on your self-employment income.
• Change your address or telephone information.
• Sign up for direct deposit or change your banking information.

For answers to other EI questions, go to EI Information in My Service Canada Account.

Use the My Service Account tool to:

• View information on your CPP benefits.
• View and print your CPP Statement of Contributions.
• Get an estimate of your CPP retirement benefits.
• Print your T4A(P) tax slip for CPP benefits to use when you file your income taxes.
• Start or stop the mailing of your T4A(P) tax slips.
• Change your address or telephone information (some exceptions apply).
• Sign up for direct deposit or change your banking information.

For answers to other CPP or OAS questions, go to CPP and OAS Information in My Service Canada Account.

Use the tool to:

• View information on your OAS benefits.
• View payment dates for your OAS benefits.
• View the amount of your monthly OAS payments.
• Print your T4A (OAS) tax slip for OAS income for your income tax return.
• Change your address or telephone information (some exceptions apply).
• Sign up for direct deposit or change your banking information.

For answers to other CPP or OAS questions, go to CPP and OAS Information in My Service Canada Account.

Before you can register for a My Service Canada Account, you need an access code, either an EI access code if you are applying for EI benefits or a Personal Access Code for which you must apply.

The 4-digit EI Access Code is printed in the shaded area on the benefit statement mailed to you after you apply for Employment Insurance.

To request a 7-digit Personal Access Code (PAC), read the information on the Request a Personal Access Code page. Then click on the Continue to Privacy Notice Statement at the bottom of that page. Read and print the Privacy Notice Statement for your records. Select continue, provide the following information, and submit your:

• Social Insurance Number
• First name
• Last name
• Date of birth
• Mother's maiden name
• Postal code and address information

It will take five to 10 days to receive your PAC by mail. When you have an access code, then you can register for a My Service Canada Account online.

At the MSCA site, you can choose between logging in with CGKey using a Government of Canada User ID and password or using credentials you may already have with a Sign-In Partner, such as those you use for online banking. When you use a Sign-In Partner, Service Canada will not share personal information with the partner about the government services you access and the partner will not provide personal information it holds to Service Canada during the log-in process. Service Canada will not know which partner you are using.

If you are a first-time user, select "Are you a first-time user? Register now!" Then click on the red Access My Service Canada Account box.

GCKey Registration and Log-In

First, read and accept the terms and conditions. Be prepared to:

• Create a User ID.
• Create recovery questions, answers, and hints.
• Create and confirm a password.

Sign-In Partner Registration

• Read and agree to the Terms and Conditions and Privacy Notice of SecureKey Concierge.
• Select a Sign-In Partner.

Using a Sign-In Partner

To use a Sign-In Partner to access the My Service Canada Account, go to About Using a Sign-In Partner. Then select Sign-In Partner Log-In on the My Service Canada Account to choose a partner. By choosing a partner you will be agreeing to the terms and conditions and privacy notice of SecureKey Concierge.

Keep your personal information secure. When you finish your online session, be sure to log out. Then clear your browser's cache and close down your browser.

Cookies must be enabled to access the My Service Canada Account.

If you use bookmarks to access certain pages of the My Service Canada Account, you might run into technical difficulties.

For other computer issues, read the Computer Issues and Messages FAQ.

If you have difficulty using the My Service Canada Account tool, visit the nearest Service Canada Office where experienced government personnel will be able to help.