Download & Order Office 2010 Backup Copy

01
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Get a Backup of Office

Get a Backup of Office, Figure A
Figure A. Visit Microsoft's Office 2010 site to get a backup copy. Graphics courtesy of Microsoft Corp.

Before the unthinkable happens and renders your installation of Office 2010 as unusable, you'd better be prepared and have a backup copy nearby. Microsoft simplifies this process by directing Office 2010 users to its Get A Backup Of Office 2010 site.

You'll qualify as someone who can download a backup copy or order it on DVD, if you:

  • purchased an Office 2010 product from Microsoft or an authorized reseller (and have a valid Product Key to prove it)
  • purchased an Office 2010 Product Key Card from Microsoft or an authorized reseller
  • purchased a computer that already had an Office 2010 product installed (again, you'll need Product Key)
  • have an academic version of an Office 2010 product (simply download or order the backup of the corresponding product)

All backup copies you download are free, but there are shipping and handling fees involved when you order backup copies on DVD (which varies by country). Before picking one option over the other, consider the speed of your Internet connection. Because these backup copies are so large, Microsoft recommends that only users with high-speed Internet connections attempt the download option.

Although Microsoft says it doesn't limit the number of Office 2010 backup copies someone can download or order from this site, it does limit how many times someone can install the software according to the number of licenses purchased. (The product description or packaging you received during your purchase should include this licensing information.)

In addition, the process requires a Windows Live ID (a free service). Some users may view this as a hindrance, but Microsoft says each Windows Live ID account is associated with a user's Office 2010 product key and that key will be accessible from within the Windows Live ID account anytime a user needs it.

Products Available As Backup Copies

From this site, you can download a backup copy of your entire Office 2010 suite or individual applications within that suite, including:

  • Office Home and Business 2010
  • Office Home and Student 2010
  • Office Professional 2010
  • Access 2010
  • Excel 2010
  • InfoPath 2010
  • OneNote 2010
  • Outlook 2010
  • PowerPoint 2010
  • Project Standard 2010
  • Project Professional 2010
  • Publisher 2010
  • Visio Professional 2010
  • Visio Premium 2010
  • Visio Standard 2010
  • Word 2010

For users who want a 64-bit Office 2010 product backup copy because they regularly work with extremely large documents and data sets, and therefore, need their Office 2010 programs to access more than 2GB of memory when necessary, Microsoft says 64-bit copies are now available. Still, Microsoft cautions users to make sure their operating systems support 64-bit software versions.

Microsoft says that most users only need 32-bit versions of Office 2010 products and recommends that they download or get copies of only these versions.

02
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Office Product Key

Office Product Key, Figure B
Figure B. Begin the process by entering your Office product key and language preference. Graphics courtesy of Microsoft Corp.

Steps to Download & Order Backup Copy

Downloading or ordering backup copies is pretty straightforward, but to make sure we address any related questions you might have, we'll cover each step and provide some additional details.

Step 1. To start the process, you'll need a valid, activated Office 2010 product key, so find the 25-character key via your product's packaging or a confirmation email.

Step 2. Visit Microsoft's Get A Backup Of Office 2010 site and click the Download button regardless of whether you want to order the DVD or simply download the backup. (See Figure A.)

Step 3. In the next window, you'll need to type your product key in the fields provided, select the language of your product, verify the six random characters that appear on-screen, and click Submit. (See Figure B.)

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Find My Product Key

Find My Product Key, Figures C & D
Figures C & D. Click the link to see several options of where to find your product key. Graphics courtesy of Microsoft Corp.

If you weren’t able to find your product key earlier, click the link: Where do I find my Product Key? (See Figure C.) The window that opens will tell you precisely where to look for the key, depending on how and where you acquired your Office product. (See Figure D.)

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Create Windows Live ID Account

Create Windows Live ID Account, Figure E
Figure E. Creating a Windows Live ID Account is free. Graphics courtesy of Microsoft Corp.

Step 4. If you haven’t already created a Windows Live ID account, you’ll need to do so now. (See Figure E.)

Step 5. Decide whether you want to download a backup copy or order it on DVD and select that option. (Microsoft charges a fee to order and ship the backup on DVD, which will vary depending on where you need it sent. Allow 1 to 2 weeks for delivery.)

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Downloading Office Backup & Troubleshooting

Office Backup, Figure F
Figure F. Microsoft provides some download estimates to help you gauge how long your download will take. Graphics courtesy of Microsoft Corp.

Step 6. If you decided to download the backup, you'll be prompted to start the process now. Or, if you wish, you could elect to receive a link in a confirmation email that lets you download the backup when you have more time.

Download times vary according to your location and the speed of your Internet connection (as we mentioned earlier, only high-speed connections are recommended). For an estimate of how long it will likely take you to download your backup copy, see Figure F. Not every Office product is in Figure F, but the file sizes listed are comparable to other similar products.

Step 7. After the download is complete, save the file to the type of removable storage you prefer, such as a disc or flash drive device.

Troubleshooting Issues

If have questions about your product key and/or need help downloading or ordering your Office 2010 backup copy, the support option you need to contact depends on where you purchased your suite.

Purchased suite from retail store. Users who purchased Office 2010 from a retail store, should contact Microsoft Support by visiting its Contact Us page and choosing one of its options, such as calling a representative, chatting with him or her online, sending an email to the support team, or asking an automated agent general questions for quick answers.

Other options on this page and the previous Microsoft Support page include other content areas you might want to explore for answers to common questions. For example, while on the Contact Us page you just opened, click Technical Support from the left column to access Product Solution Centers, the Fix it Center, Microsoft Communities, Microsoft Store Help and Support, and Product Activation Issues.

Purchased suite from online store. Users who need help with product key questions and other issues related to suites either downloaded online or installed after ordering the DVD online should contact Digital River.

Digital River's representatives are available at 877/427-5521 (from 8 a.m. to 8 p.m., Central Standard Time, on weekdays) or via email through the Contact Us page.

Users living in other countries can visit the Office 2010 Customer Support Phone Numbers page to see a list of country-specific phone numbers.

Purchased computer with suite preinstalled. Users who have Office 2010 because it came preinstalled on a computer, should contact their computer's manufacturer if they run into any problems downloading and/or installing a backup copy of Office. Their computer's manufacturer also can help them with questions related to product activations and technical support issues.