Languages › English as a Second Language A Guide to Business Letters Types Share Flipboard Email Print 123ducu / Getty Images English as a Second Language Business English Pronunciation & Conversation Vocabulary Writing Skills Reading Comprehension Grammar Resources for Teachers By Kenneth Beare English as a Second Language (ESL) Expert TESOL Diploma, Trinity College London M.A., Music Performance, Cologne University of Music B.A., Vocal Performance, Eastman School of Music Kenneth Beare is an English as a Second Language (ESL) teacher and course developer with over three decades of teaching experience. our editorial process Kenneth Beare Updated January 14, 2019 There are a number of types of business letters in the English language. Accomplished English speakers should be able to write the following types of business letters to be successful in business. It's helpful, to begin with, gaining a clear understanding of business letter writing basics. Once you've understood the basic layout styles, standard phrases, salutations, and endings, you should continue to improve your business letter writing skills by learning to write the following types of business letters. Do you know what type of business letter you need for a task? Making an Inquiry Make an inquiry when you are requesting more information about a product or service. The inquiry letter tends to include specific information such as product type, as well as asking for further details in the form of brochures, catalogs, telephone contact, etc. Making inquiries can also help you keep up with your competition. Use this letter template to ensure you receive a prompt reply. Sales Letters Sales Letters are used to introduce new products to new customers and past clients. It's important to outline an important problem that needs to be solved and provide the solution in sales letters. This example letter provides an outline, as well as important phrases to use when sending out a wide variety of sales letters. Sales letters can be improved through the use of personalization in some means in order to ensure attention. Replying to an Inquiry Replying to inquiries are one of the most important business letters that you write. Successfully replying to an inquiry can help you complete a sale or lead to new sales. Customers who make inquiries are interested in specific information and are excellent business prospects. Learn how to thank the customers, provide as much information as possible, as well as make a call to action for a positive outcome. Account Terms and Conditions When a new customer opens an account it is essential to inform them of account terms and conditions. If you run a small business, it is common to provide these terms and conditions in the form of a letter. This guide provides a clear example on which you can base your own business letters providing account terms and conditions. Letters of Acknowledgment For legal purposes, letters of acknowledgment are often requested. These letters are also referred to as letters of receipt and tend to be rather formal and short. These two examples letters will provide you with a template to use in your own work and can be easily adapted for a number of purposes. Placing an Order As a business person, you will often place an order. This is especially true if you have a large supply chain for your product. This example business letter provides an outline to make sure your order placement is clear so that you receive exactly what you order. Making a Claim Unfortunately, from time to time it is necessary to make a claim against unsatisfactory work. This example business letter provides a strong example of a claim letter and includes important phrases to express your dissatisfaction and future expectations when making a claim. Adjusting a Claim Even the best business may make a mistake from time to time. In this case, you may be called upon to adjust a claim. This type of business letter provides an example to send to unsatisfied customers making sure that you address their specific concerns, as well as retain them as future customers. Cover Letters Cover letters are extremely important when applying for a new position. Cover letters should include a short introduction, highlight the most important information in your resume and elicit a positive response from your prospective employer. These two examples of cover letters are part of a larger section on the site providing all the information you will need on taking an interview in English during your job search.